Policies
Privacy Policy
Version 2 · effective October 21, 2026
What this covers
How License by Design collects, uses and shares personal information when you visit the site or use the member workspace.
Information we collect
- Account details: your email address and sign-in information.
- Study activity: lesson progress, notes, bookmarks, practice answers, exam attempts, flashcard reviews, study plans and wrong-answer journal entries.
- AI tutor conversations: the questions you ask and the responses, kept so you can return to them.
- Support requests: your name (optional), email address and message.
- Billing: subscription status and invoices. Card details are handled by Stripe, not stored by us.
- Usage events: anonymous page views and sample/funnel events with a random visitor ID. We do not store your IP address with these events.
- Security: your IP address is used briefly, in hashed form, to limit abusive request rates and is cleared within about a day.
How we use it
To provide the service, keep your study records, process payments, answer support requests, prevent abuse, and understand which pages and samples are useful.
Service providers
- Hosting, database and authentication provider.
- Stripe, for payments and invoices.
- Mux, for video delivery.
- AI model providers, which process tutor questions together with relevant course excerpts to generate responses.
- An email delivery provider, for support notifications and account emails.
Marketing
We only send marketing emails if you opt in on your account page. You can opt out at any time. Account and billing emails are sent regardless, because they are needed to run your membership.
Retention
For a canceled membership, ordinary account and student data are retained for one calendar month after paid membership access ends, then deleted. Requesting cancellation does not start this period while paid access remains active. This includes notes, progress, attempts, reviews, plans and tutor conversations, if any.
This does not include minimal records that must be retained for tax or accounting, transactions or consent, security, disputes or legal holds. Payment providers and other service providers may control their own records or backups.
Your choices and rights
You can update your study data in the app and request a copy or deletion of your data by writing to info@licensebydesign.com. Depending on where you live, you may have additional rights under applicable privacy laws; contact us to exercise them.
Contact
info@licensebydesign.com
Google Ads advertising measurement
With your advertising-measurement consent, we use Google Ads to measure whether our ads lead to paid memberships. After you accept, Google’s tag loads while you browse our site and may set cookies to remember an ad click. Google may receive technical data such as your IP address, page details (with sign-in and checkout details removed from addresses), ad-click, cookie or advertising identifiers, and consent status. When we verify an eligible paid checkout, the purchase event also includes a transaction reference, amount paid and currency. We don’t add your name, email or card details; enhanced conversions, ad personalization and Google Analytics are off. Without your consent, the tag doesn’t load. Your acceptance applies only to the current page load: after a refresh, sign-in or return from checkout we ask again (if you accept then, we check the purchase with our server again before measuring it), while a refusal is remembered on this browser where storage allows. You can decline or withdraw consent in Cookie settings without affecting membership access. Withdrawal stops future tracking but doesn’t undo data already sent or automatically delete existing cookies. If Google’s tag is running in any open tab of this site, declining shows a warning first; if you confirm, the open tabs where it runs that your browser lets us reach are refreshed to stop it, so unsaved entries in them are lost. Tabs a browser has paused, or browsers that can’t signal between tabs, may only stop the tag when that tab is refreshed or closed.
How Google uses information from sites that use its services